Privacy Policy

1. Data Controller

The data controller responsible for your personal data is SEIRO (formerly Reynau Studio). For any privacy-related matters, contact us at xavier@seiro.io.

2. Information We Collect

We collect information necessary to provide our software development and consulting services, including contact information, project requirements, business details, and communication records. We may also collect technical information about your systems when providing optimization services. When you visit our website, we may collect usage data through cookies and similar technologies, including IP address, device type, pages visited, and session information. This data is collected via Google Tag Manager and Microsoft Clarity when you have given your consent.

3. Legal Basis for Processing

We process your personal data on the following legal bases: (a) Consent, for cookies and analytics when you accept our cookie banner; (b) Contract, to deliver our services and communicate about projects; (c) Legitimate interests, for security, fraud prevention, and improving our service quality.

4. How We Use Your Information

Your information is used to deliver our services, communicate about projects, provide support, and improve our service quality. We do not sell, rent, or share your personal information with third parties except as necessary to fulfill our service obligations. We use Google Tag Manager and Microsoft Clarity for website analytics and session insights. These third parties process data on our behalf in accordance with their privacy policies.

5. Cookies and Tracking

We use cookies and similar technologies for analytics. Google Tag Manager may load additional tracking tags (such as Google Analytics) and Microsoft Clarity provides session recordings and heatmaps to help us understand how visitors use our site. We display a cookie consent banner that allows you to accept or reject non-essential cookies. Your choice is stored in your browser.

6. International Data Transfers

Some of our service providers, including Google and Microsoft, may process data outside the European Economic Area (EEA), including in the United States. Where such transfers occur, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to protect your data in accordance with applicable law.

7. Data Retention

We retain client information for the duration necessary to provide services and fulfill legal obligations. Project-related data may be retained for reference and support purposes as outlined in our service agreements. Analytics data is typically retained according to the retention periods set by our providers (e.g., Google, Microsoft).

8. Data Security

We implement industry-standard security measures to protect your information. All project data is handled with strict confidentiality and stored securely. We use encrypted communications and secure development practices to safeguard your business information.

9. Your Rights

Under the GDPR, you have the right to: access your personal data; rectify inaccurate data; request erasure of your data; restrict processing; data portability; object to processing; and withdraw consent where processing is based on consent. You also have the right to lodge a complaint with a supervisory authority (e.g., the Spanish Data Protection Agency, AEPD, or your local data protection authority). We aim to respond to your requests within one month. Contact us at xavier@seiro.io for any privacy-related requests.

10. Contact Information